frequently asked questions

If you have questions about how to set up your artwork go here to see our Artwork Guidelines.

Here are some of the questions we get asked most frequently.

do you print in cmyk

yes of course we do

how large can you print

just how big do you need it to be?

where are you based

on Milton Park just off the A34 south of Abingdon

what’s the difference between 1pp and 2pp?

This is a way to indicate if a page is printed on one or both sides, as this can affect the price and the way a job is produced.

Printers have traditionally talk about ‘ printed pages’  ie pp  – so a single sided sheet would be described as being just 1pp whereas a two sided item  (printed both sides) would be 2pp.

If you’re in any doubt – tell us how many bits of paper you want the job to be, and if it prints on both sides or or not.

what forms of payment do you accept?

Payment is required before any goods are released. We accept all major credit & debit cards including Visa, Mastercard and American Express. Card payment is the quickest and safest method and if you buy online you’ll be directed to our secure online gateway.  If you prefer we will take payment over the phone, or you can pay cash if you are collecting, or by bank transfer, but goods will only be released when payment has been received.  If it’s a small item we even have a contactless facility.

If you would like to open an account with us we will be happy to send you an account application form so you can apply for a 30 day credit account.

 

how do I send my files for printing?

Our preferred and quickest option is to upload your PDF files via the upload artwork button which you’ll find on the home page – just give us a call if you need help in getting your files to us.

 

what is digital print?

Digital printing has been around for several decades now, and is great when you want to produce relatively small quantities very quickly, every sheet can be different, you can produce versions within a quantity, cut down your wasteage and its flexibility make it invaluable to many businesses. Unlike traditional lithographic printing there is no drying time, we can print both sides at the same time and because it’s possible to produce ‘exactly’ what you need – any waste is minimised.

It’s also possible to make each item ‘unique’ by personalising every single item. Whether this involves adding a code, a response offer, a name or address, or pre-filling a whole collection of important information; digital print has changed the way we communicate with family, friends and customers.

what papers can you print on?

We can offer a wide range of different stocks and will help you find something that matches your requirements as closely as we can. We print onto specialist waterproof materials, self-adhesive labels and some textured stocks, and we can add a range of laminates, as well as apply soft touch and dry wipe finishes  – if you need help  just give us a call.

which file formats do you accept?

We prefer to receive print ready PDF’s – but for other options see our Artwork Guidelines for full details.

do images have to be in RGB or CMYK colour?

Our technology is now clever enough to cope with either or even a mixture – but this may sometimes give you results that are different from what you expect. We advise that to get the best results all images and artwork should be CMYK.

what is your maximum digital print area?

For small format documentation our maximum sheet size is SRA3 which is 320mm x 450mm. The maximum printable area on this is 315mm x 444mm, which must include bleed and cropmarks. Our large format equipment output 1500mm wide by almost any length.

will the print colours resemble my computer screen?

In a word NO, not necessarily – whilst everyone personally sees ‘colours’ slightly differently there is a vast difference between different monitors. Our equipment is calibrated to industry standards but if you are concerned about how a particular colour will reproduce choose the optional extra and order a proof before your job is produced.

can you print from MS Word, Publisher and PowerPoint?

Yes we can, just remember that we will print whatever is included in your file and will normally send you a PDF proof for you to approve before proceeding.  Its usually more effective for you to create your own PDF’s .  We’ve been dealing with a very wide range of software for a long time, so if you are in any doubt give us a call.

if I need to complain what do I do?

Sometimes things can go wrong, so in the unlikely event you aren’t happy with our service, please email us or just give us a call. We’ll then do what we can to put things right.

what are your Terms of business?

You can view our Terms & Conditions here

where do your printed products get manufactured?

Our production facility is in the middle of Oxfordshire near Abingdon.

how do you deliver products and can I track them?

We use a range of delivery options depending on what is most suitable for the item being produced. Predominantly this is DHL for overnight consignments. At present we are able to track the progress of deliveries and in time we hope to integrate this feature into our shopping cart.

can I arrange to collect my job?

Yes you can – but to ensure we manage your job this way, you will need to place your order and make payment for it over the phone, rather than order it via the shopping basket.

what do you consider short run

In effect anything from ONE upwards is defined as short run.

Every activity that generates unique pieces of direct mail that are individual to the recipient is short run.

Most clients tend to generally regard jobs as short run where the end quantity is less than several thousand.  But there are projects across the world producing hundreds of thousands of unique pieces of collateral every week.  If your target is in effect an audience of one, where the offer is bespoke, is addressed to a person and when there is something ‘personal’ about the item – that’s short run.

Only produce what you actually need, in most cases we can advise on prices really quickly so you can make a considered decision about what to produce.

 

 

 

how many pages can you get in a book ?

we can print books up to about 50mm thick – so depending on the thickness of the substrate (paper) you want to use, this can be as much as 1,000 pages.  Obviously thinner papers make this easier and your finished book can be affected by your chosen binding method.  Depending on the format, size and extent of a book we might be able to bind thicker documents.

as we print in collated order each book takes the same amount of time to print – and because we can print in colour or black & white your book (if it’s bound and glued) can be made up of multiples of two – this is often really helpful with short run books, does keep your costs under control as you can order exactly what you want and brings with it more flexibility than traditional book print processes. (as they use larger sheets of paper and fold into sections before binding).

find out more about what choices we offer for how to bind your book here.

 

If you have a query about anything else just give us a call.